FAQs
Frequently Asked Questions (FAQs)
"Welcome to our FAQ section! Here, you'll find answers to the most common questions about our products, orders, shipping, returns, and more. If you can't find what you're looking for, please don't hesitate to contact our friendly customer service team!"
silkroadbags.com is your trusted online destination for a curated selection of high-quality, innovative products designed to enhance your everyday life. We source unique and reputable brands from around the globe to bring exceptional items directly to your doorstep.
We specialize in offering a diverse range of products that promote health, convenience, and well-being. Our current offerings include advanced fitness equipment like Merach Vibration Plates, and we continuously expand our catalog to bring you the best in various categories.
Absolutely. We only source products from reputable manufacturers and authorized distributors. We guarantee that all items sold on silkroadbags.com are 100% authentic and new.
We currently accept payments securely via PayPal.
After successfully placing an order, you will receive an order confirmation email to the address provided during checkout. This email will contain your order number and details of your purchase. Please check your spam folder if you don't see it within a few minutes.
We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us immediately at help@silkroadbags.com. While we cannot guarantee changes after an order is placed, we will do our best to accommodate your request if the order has not yet been processed for shipping.
Our operations are based in Foshan, Guangdong, China. We efficiently manage international shipping from here to ensure your products reach you.
Yes, we offer international shipping. We ship to a wide range of countries globally, including the United States.
We offer a flat-rate shipping fee of $12.99 USD for all orders.
Orders are typically processed within 1-3 business days. Once shipped, the estimated delivery time for international orders, including to the United States, is 3-14 business days. Please note that these are estimates, and actual delivery times may vary due to customs or other unforeseen circumstances.
Once your order is shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this number on the carrier's website to monitor the status of your delivery.
For international shipments, your order may be subject to customs duties, taxes, or import fees levied by your destination country. These charges are the responsibility of the recipient and are not included in our product price or shipping cost. We recommend contacting your local customs office for more information.
We offer a 30-day return policy. You may return eligible items within 30 days of your purchase date for a refund or exchange. Items must be unused, in their original condition and packaging.
To initiate a return, please contact our customer service team at help@silkroadbags.com with your order number and reason for return. We will provide you with detailed instructions.
Unless the return is due to our error (e.g., defective or incorrect item), the customer is responsible for return shipping costs. We recommend using a trackable shipping service.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 5-10 business days, depending on your bank or payment provider.
No, duties and taxes incurred on your original international order are non-refundable upon return. Refunds will only apply to the product purchase price and original shipping fee (if applicable).
