“Your satisfaction is our top priority at silkroadbags.com. If you’re not completely satisfied with your purchase, we’re here to help.”

Return Window: “You may return eligible items within 30 days of your purchase date for a refund or exchange.”

Eligibility for Returns: “To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please ensure all accessories, manuals, and original components are included.”

Non-Returnable Items (if any, be specific): “Please note that certain items may not be returnable, such as:

  • Items not in their original condition, damaged or missing parts for reasons not due to our error.

  • Items returned more than 30 days after purchase.”

How to Initiate a Return: “To initiate a return, please contact our customer service team at help@silkroadbags.com with your order number and the reason for your return. Our team will provide you with detailed instructions and a Return Merchandise Authorization (RMA) if required.”

Shipping Costs for Returns: “Unless the return is due to our error (e.g., defective or incorrect item), the customer is responsible for covering the return shipping costs. We recommend using a trackable shipping service.”

Refunds (Once Approved): “Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of business days (typically 5-10 business days, depending on your bank or payment provider).”

Duties & Taxes on Returns: “Please note that duties and taxes incurred on your original order are non-refundable upon return. Refunds will only apply to the product purchase price and original shipping fee (if applicable).”

Exchanges: “If you need to exchange an item, please contact us at help@silkroadbags.com. We will guide you through the exchange process.”

Damaged or Defective Items: “If you receive a damaged or defective item, please contact us immediately at help@silkroadbags.com with photos of the damage. We will work swiftly to resolve the issue for you.”