Returns & Exchange Policy for Silk Road Watches

 

Here is a clear, firm, and comprehensive Returns & Exchange Policy drafted in American English, which incorporates your 30-day return window and non-refundable duties/taxes clause.

 

Our 30-Day Return Promise

 

At Silk Road Watches, your satisfaction is our priority. If you are not completely happy with your purchase, you may return eligible items within 30 days of the original purchase date.

Please note the following conditions for all returns:

  1. Condition: The watch must be returned in unused, unworn, and brand-new condition. This includes the watch case, strap, all original packaging (boxes, plastic wraps, protective stickers), and any accessories or documentation (manuals, warranty cards) that were included.

  2. Original Packaging: Items must be returned inside their original box.

  3. Proof of Purchase: A copy of the original receipt or proof of purchase is required for all returns.

 

How to Initiate a Return

 

  1. Contact Us: To start a return, please email our support team at help@silkroadbags.com with your order number and the reason for the return.

  2. Return Authorization: Our team will review your request and provide you with a Return Authorization (RA) number and detailed instructions for shipping the item back to our facility in China.

  3. Shipping: You are responsible for the cost of return shipping. We strongly recommend using a traceable and insured shipping method, as Silk Road Watches is not responsible for items lost or damaged during the return transit.

 

Refunds

 

Once your returned watch is received and thoroughly inspected by our quality control team (usually within 3–5 business days), we will process your refund.

  • The refund will be issued to your original method of payment (PayPal or Shopify Payments).

  • Please allow 5–10 business days for the credit to appear on your statement.

 

Non-Refundable Items & Costs

 

Please note that the following costs are non-refundable:

  • Original Shipping Costs: The original shipping fees paid on your order (if any) are non-refundable.

  • International Duties & Taxes: As stated in our policy, duties, taxes, and tariffs paid to your local customs authority are non-refundable. You must contact your local customs office to seek a refund for these fees.

 

Exchanges

 

If you wish to exchange your watch for a different model or color, please follow the return procedure above for the item you wish to send back, and then simply place a new order for the desired item on our website. This ensures the fastest service and availability of the new timepiece.

 

Damaged or Defective Items

 

If your watch arrives damaged or is defective, please contact us immediately at help@silkroadbags.com with photographic proof of the issue. We will work quickly to replace the item or provide a full refund, including covering the cost of return shipping for verified defects.

If you have any questions about our Returns & Exchange Policy, please contact us before placing your order.